We're currently working on new ways to take payments at Brother2Brother. We hold the right to deduct the shipping fee and return charges from the refund amount. Should the order be dispatched and custom fees and duties are refused the goods will be returned back to us. Please note, we cannot undervalue orders or mark them as a gift. We recommend contacting your local customs office to obtain the current charges before completing your purchase. Unfortunately, we have no control over these charges, and cannot advise on what the cost might be, as customs policies vary widely from country to country. FedEx will contact you in advance of delivering the goods.
Please note, your order will be shipped on a DAP (Delivered At Place) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country.
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Alternatively, orders may be returned within 30 days of the date to be valid for an exchange.įor more information please view our full Returns & Exchanges policy.ĭue to recent changes in the UK and EU's trade agreement, customers living within the EU will no longer be charged VAT, on their purchases. Subject to our returns policy, orders must be returned within 14 days of your delivery date to be valid for a full refund. Our next day delivery service guarantees your order will be delivered the next working day - on orders placed before 3 pm Monday to Friday.įor more information please view our full Delivery Information guide. We offer a FREE service on orders placed over £70 - only applicable to full priced items only. Using our standard service will guarantee your order will be delivered within 2-5 working days.
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Delivery drivers will be using contactless delivery methods.All deliveries should be expected to arrive on time.
Our staff are also taking all the necessary steps to ensure that they follow company and government guidance and will be making sure that they sanitise on a regular basis whilst processing orders.
Our Couriers have also ensured that they will be able to deliver without any interruption. Our main delivery company DPD have started using contactless delivery Methods so that you can receive your parcels/orders without having to come into contact with their driver. All items via our online platform are being shipped as usual at this difficult time.
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